Toki - Custom CRM build with AppSheet

Industry

Energy & Utilities

Challenge

TOKI needed to consolidate its customer data and interactions into a single system to improve customer understanding and automate support processes.

Results

TOKI's new CRM platform improved customer service, satisfaction, and business growth by streamlining issue resolution, personalizing interactions, and increasing customer retention.

Key Product

Appsheet

toki.bg

We are very happy with the new customer CRM platform that Cloud Office has built for us. The platform is easy to use and maintain, and it provides us with the insights we need to improve customer service. We would definitely recommend Cloud Office to other businesses.

Milko Slavov

CTO, Toki

About Toki

TOKI is the first fully digital platform for providing electricity services in Bulgaria, operated by KEP TOKI POWER. Developed specifically for the needs of SMEs, as well as for large consumers and households, TOKI offers flexible and innovative pricing plans and exceptional customer service.

The Challenge

TOKI is a rapidly growing company that needed a way to manage their customer data and interactions more effectively. They were using a variety of different tools and systems, which made it difficult to get a complete picture of their customers. They also needed a way to automate their customer service processes and provide better support
to their customers.

The Solution

Cloud Office helped TOKI build a customer CRM platform on top of AppSheet integrated with CloudSQL database in Google Cloud. AppSheet is a low-code development platform that makes it easy to build and deploy mobile and web apps without writing code. CloudSQL is a fully managed relational database service that provides high availability, scalability, and security.

Cloud Office helped TOKI to build a customer CRM platform on top of
AppSheet, which gave TOKI a single place to manage all of their
customer data. The platform also included a number of features that
helped TOKI to improve their internal processes.

The Results

The new customer CRM platform has helped TOKI to improve their customer service and satisfaction. They have been able to reduce the time it takes to resolve customer issues, and they have also been able to provide more personalized service to their customers. The platform has also helped TOKI to grow their business by attracting new customers and increasing customer retention.